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Question

Ongoing Issues & Poor Support After Zapier Bug Disrupted My Workflow

  • February 15, 2025
  • 5 replies
  • 53 views
N

I’m extremely frustrated with how a Zapier bug (acknowledged by Zapier) has disrupted my workflow and continues to cause major delays.

Due to this bug, my Zaps stopped working at a critical time, forcing me to spend nine hours troubleshooting instead of enjoying the last day of my vacation. The only support options available were email (with long response times) or chat, where two representatives escalated my issue instead of resolving it. I finally spent nearly three hours with one support agent rewriting a new script just to retrieve my files.

Even after implementing the workaround, I am still facing delays a week later. Previously, files would download automatically as they arrived. Now, due to the new script, I am forced to transfer them in bulk—a process that has been ongoing since Tuesday. This has significantly disrupted my workflow and has prevented me from delivering critical files to contest judges on time.

To make matters worse:

  • My Zap keeps canceling, forcing me to manually restart it while files are still coming in.
  • There’s no way to tell how many files are left in the transfer.
  • Customer support is slow and unhelpful—email replies take nearly a day and often include GIF-based instructions that are difficult to follow.
  • The chatbot is useless, and live chat is no longer available to me, even though I am on a Professional Plan.

Zapier has denied any refund or compensation, despite the significant time and stress this issue has caused me. This experience has been frustrating, time-consuming, and completely unacceptable for a paid service.

Has anyone else experienced similar issues with Zapier’s support and reliability? How did you handle it?

Did this topic help you find an answer to your question?

5 replies

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7845 replies
  • February 17, 2025

Hi ​@nycfoto, welcome to the Community! 🎉

I’m really sorry to hear how disruptive this has been for you—I can only imagine how frustrating it must be, especially given the timing. I’ve passed your feedback over to the team so they can work on improving the support experience moving forward. In the meantime, I’d love to help get things sorted.

From what I can see, the Support team added you to a bug report regarding the New Entry (Wufoo) triggers not returning file details. That bug was fixed last week on February 13, so it sounds like your current issue is transferring the files that were missed due to that bug, is that correct?

If the Zap is still canceling before completing the transfer, are you seeing any error messages when it’s cancelled? If so, could you share a screenshot here so we can take a closer look? If there’s a problem with the Transfer feature not handling these files properly, another option could be exporting the form entries and using the method outlined in our Transfer existing data using a spreadsheet guide to complete the transfer that way.

Looking forward to hearing from you!

N
  • nycfotoBeginner
  • Author
  • Beginner
  • 2 replies
  • February 17, 2025

Hello, thank you for your reply. I am still dealing with this issue, OVER A WEEK NOW, sadly. It takes over 24 hrs for a zapier member to get back to me. Yes, I tried to transfer option and it doesnt work. Now, that the bug is fixed Im trying to get to my old set up and it is still doesnt work. Th emails I get back is with the same suggestions but no solutions.

 

 

3 Attachments
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7845 replies
  • February 18, 2025

Thanks for getting back to me, ​@nycfoto. I’m very sorry to hear that you’ve been dealing with this issue for over a week, I can understand how frustrating that must be. Thank you so much for your patience while we work through this.

From the screenshots you shared, it looks like the Wufoo trigger is now running into 403 errors that are causing some trouble. I looked into that error and it seems to occur for the New Subscription Entry trigger when there are multiple Zaps using that same trigger—due to a limit on Wufoo’s end for that instant trigger. 

The suggested workaround is to change the Zap to use a polling trigger instead, like New Entry (Poll) which doesn't have the same limitations as the New Subscription Entry trigger. Although the New Entry (Poll) trigger will be a bit slower to run (it checks for new form entries every 1, 2 or 15 mins depending on your Zapier plan), it will trigger for new form entries. 

Can you give that New Entry (Poll) trigger a try and let me know if that then allows you to turn on the Zap and run the transfers for the missed form submissions?

N
  • nycfotoBeginner
  • Author
  • Beginner
  • 2 replies
  • February 20, 2025

Hi, I made the change and it is working now with the test submission. Thank you. However how do I transfer over 250 submissions that werent downloaded due to the issues? The new zap doesn’t give me the option. Please see attached screenshot.

1 Attachments
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7845 replies
  • February 21, 2025

That’s awesome news, ​@nycfoto! Really glad changing the trigger worked as hoped! 🎉

Hmm, if that option is greyed out, then it looks like the Transfer feature doesn’t currently support that trigger—sorry about that. In that case, the workaround I mentioned earlier would be the way forward.

To do that, you’ll need to export a list of the missed submissions. Wufoo has a guide on how to do that here: Quick Tip: How to Export All Your Data from a Form.

Then, you’d need to follow the steps outlined in our Transfer existing data using a spreadsheet guide, to bring that data into Zapier.

Hope that helps get you pointed in the right direction. If you run into any issues on that, just let me know. I’m happy to assist further! 🙂

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