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Question

Unable to collect email in Snov.io

A

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

The “collect email” step is not working. 

I’m using this to find email from Airtable. The first step is working, the email adress is found in snov.io. The problem is when I’m trying to retrieve the info to update the airtable with the email. When I do the step “collect email” there is no “email” in the data out and I didn’t find any way to have an email in data out. 

I did the test with a prospect where i know snov.io find an email address. 

 

 

Did this topic help you find an answer to your question?

2 replies

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • 2547 replies
  • January 8, 2025

Hi ​@Annavt,

 

Welcome to the Community.

 

To troubleshoot issues with the "collect email" step in your Zap, ensure the setup is correct, with output fields matching those from Snov.io. Test the Zap to identify errors, verify connections to snov.io and Airtable in Zapier settings, and review Zap history for execution errors.

 

If you still have issues after following these steps, please provide more information about the problem, such as any error messages you see. I'll be happy to assist you further.

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7702 replies
  • February 18, 2025

Hi there, ​@Annavt 👋

How did you get on with this—were you able to get it working?

If so, would you mind sharing some details of what the solution was? This would be really helpful for others that might be experiencing the same issue with Snov.io. 

If it’s still not working, have you tested the Zap with other prospects in Snov.io to see if they don’t output an email address either? If you have and it’s consistently not outputting the email address then there may be a bug that’s affecting the Collect Emails action. 🤔 In which case I’d recommend reaching out to our Support team here to have this investigated further. They’ll be able to submit a bug report to the developers of the Snov.io app so it can get fixed.

Keen to ensure this gets sorted, so keep us updated on how you get on!

Reply


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