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Question

ClickFunnels Error: Find Contact only works after several zap replies

  • December 11, 2024
  • 3 replies
  • 11 views
P

Good morning everyone, I have been using an integration with ClickFunnels that has been working fine until yesterday.

The integration works like this:

  • Whenever a Contact is created or updated in ClickFunnels, I send the Contact ID via WebHook to Zapier
  • I then use the action “Search Contacts by Email or ID in ClickFunnels” to retrieve the contact information

 

Since yesterday, 40% of my Zaps error on this specific step. I am attaching 2 examples with different error messages.

The weirdest thing is that all of them end up running after I replay the Zap 4-5 times!

 

Any ideas of what could be the issue and how to fix it?

 

Appreciate your help

2 Attachments
Did this topic help you find an answer to your question?

3 replies

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7922 replies
  • December 11, 2024

Hi there ​@Pintura Lisboa, welcome to the Community! 🎉

Hmm, that is odd. It looks like your Zap is running an older version of the ClickFunnels app as I’m seeing a version number appearing next to the app name in your screenshot:

dfa05be7a713507bd062cdb7728d9f4c.png

Can you try upgrading the Zap to run the latest version of the ClickFunnels app to see if that fixes it? You can learn more about how to upgrade apps within a Zap here: Update to the latest app version in Zaps

Want to ensure this gets sorted so let us know how that goes! 🙂

P
SamB wrote:

Hi there ​@Pintura Lisboa, welcome to the Community! 🎉

Hmm, that is odd. It looks like your Zap is running an older version of the ClickFunnels app as I’m seeing a version number appearing next to the app name in your screenshot:

dfa05be7a713507bd062cdb7728d9f4c.png

Can you try upgrading the Zap to run the latest version of the ClickFunnels app to see if that fixes it? You can learn more about how to upgrade apps within a Zap here: Update to the latest app version in Zaps

Want to ensure this gets sorted so let us know how that goes! 🙂

Hi Sam! Appreciate you getting back to me, however when I try to do as you mention, it’s not showing any update needed :/

 

Am I missing something?

 

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6599 replies
  • December 12, 2024

Hi there ​@Pintura Lisboa,

It looks like you’ve reached out to our Support Team about this and they replied today with a suggestion. I’ll share details of the suggestion here in case it’s helpful:

As for your question about notifications, with AutoReplay turned on, Zapier will only send you a notification if a task fails even after all the automatic retry attempts have been made. This means you won't be notified every single time a run fails initially, just when it fails completely after the retries.

I totally understand wanting to stay informed about your Zap's performance, and this should help keep your inbox less cluttered while still ensuring you're alerted to any persistent issues.

We have more in this guide: What is replay?

Please reach out again if you have further questions and I'll be happy to assist you.

If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email. If you can’t locate their reply I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case. Sometimes their emails can end up in the spam/junk folder by accident.

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