Business Instagram Account not Prepopulating when Configuring New Zap with Instagram Business App Update

Hi ​@Meckenna,

Welcome to the Community. 

To start troubleshooting your Instagram Business account to Zapier, ensure it's a Business Account (not Personal or Creator) linked to a Facebook Page under Instagram's settings. Check Facebook's Business Integrations to confirm Zapier has full permissions. If not, add Zapier and grant access. Reconnect your Instagram account in Zapier via the "Connected Accounts" section. If the issue persists, contact Zapier Support for further assistance.

I hope this helps. If you have any other questions or need further clarification, feel free to ask.

Hi, I have the same issue as you show in your first screenshot,  I have double checked,  I have Business acount, I have give permission to Zapier  on facebook,  but I can’t get zapier to connect.    If you find out how to fix it please let me know

A.

​@Paodin I’ll keep you in the loop on the solution. Do you remember how you got Zapier permissions on your Facebook? I think that’s the second part of my issue. 

​@JammerS 

“Check Facebook's Business Integrations to confirm Zapier has full permissions. If not, add Zapier and grant access.”

Do you have instructions on how to add Zapier and grant access?

I have

hi,  if you go to facebook settings - search in setting for business integrations,  I have zapier listed,  ( screenshot above)  I removed it.  The in zapier, when you add Instagram for business connector you  have to reauthorize with facebook and  it will  reapear in face book busuiness integrations and  have this detail  below

 I connects to my facebook account (email address)  but I don’t get to select  which subbaccount I want to use  

argh!   If I type a value you in manually it won’t work either 

Hi friends,

Meta has announced that the Instagram Basic Display API powering Zapier’s Instagram integration will be deprecated today, December 4, 2024. As a result, any Zaps using the Instagram app will stop functioning on this date.

To maintain functionality, please migrate your Zaps to the Instagram for Business integration, which offers the same key features and more. 
 
If you aren't seeing your account in the list, we are seeing this issue come up for a few users but are able to fix it by doing the following. One customer found that they needed to give Zapier (on Facebook) permission to grant 'Access profile and posts from the Instagram account connected to your Page':
 

 
You can access these permissions here: https://www.facebook.com/settings?tab=business_tools&ref=settings

 
 
There is also another setting that can be checked:

• Go to the settings page for the Facebook page that is connected to Instagram -  https://www.facebook.com/settings/?tab=linked_profiles
• Click on Linked Accounts in the permissions section:

• Click on View if Instagram isn't connected. If it is connected, disconnect it and then click view:

• Reconnect the Instagram account:

 
After making this change, you'll need to make a new connection to Instagram to see the pages in the Zap editor.
 
Can you try to reconnect the account after checking the above permission? To refresh your app connection, follow these steps:
 

• Head to the Zap
• Select the dropdown holding the list of accounts
• Click on Change then "Connect a new account" and follow the prompts
• Return to your Zap

 
Let me know once you have had a chance to get to the above, I'll keep an eye out for your reply!

Hello ​@ken.a  ! I did everything you recommended. Business Integrations is now showing up on Facebook (and it wasn’t before, which is good). Even still, once I get to the Configure, there is still no Instagram Account to Use. 

The account is linked in the Set-up though ( I relinked it so it shows up now as #4)…

What’s the difference between the Set Up Account and the Configure Account? Why is it showing up in the Set Up but not in the Configure?
 

Hi ​@Meckenna,

Thanks for giving that a try!

I did some digging into this, and it seems like the issue you’re experiencing is a bug with Instagram for Business app. I have gone ahead and alerted our team in charge of this integration, so that they can review this issue further. While I can't provide an ETA for when this issue might be resolved, we will reach out to you via email once it is.

I appreciate your patience and understanding.