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Webflow API: Form Submissions Not Displaying or Triggering

  • October 17, 2024
  • 6 replies
  • 719 views

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Hello,

I recently got an email from Zapier that Webflow are moving to their 2.0 version of their API, saying i need to update my Zaps to the new version. When trying to use the new API, some of the newly created forms are missing as the trigger. So first question is, how do i get all the forms to show up?

Second problem is associated with the forms that do show. When i do a form submission, the zap doesn’t trigger… Seems like the new Zapier integration has some problems.

Things i have already tried:

  • Removing the integration with zapier and re-integrating again.
  • Submitting the forms after creating the zap.
  • Refreshing the form submission data within the Zap.
  • Creating a new form within Webflow and making a new Zap.
  • Republishing my Webflow site.

To be clear: The error is present after having changed the trigger from ‘Webflow (1.11.1)’ to the new ‘Webflow’. Now i can’t go back to the old version, and my zaps don’t work...

Anyone that can help? :)

Best answer by joe_benBest answer by joe_ben

Just tried to make a new Zap, and I can see there has been an update. Now all the forms are showing. 

My problem is solved :)

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6 replies

Troy Tessalone
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  • Zapier Expert
  • 30887 replies
  • October 17, 2024

Hi @joe_ben 

If you still feel there is an issue with the Webflow Zap app trigger event, then try opening a ticket with Zapier Support: https://zapier.com/app/get-help

 

Help links for using Webflow in Zaps: https://zapier.com/apps/webflow/help

My Webflow forms are not showing up

For the Form Submission Trigger, Form Name doesn't show up, looking like this:

If your Webflow forms are not showing up when setting up the New Form Submission trigger, you need to publish the form on the site and submit an entry. On Webflow, you can tell it's published due to the rocket icon being green.

You can check for submissions by clicking here in the Dashboard:


Hi, 

I am having a similar problem. On our website we created a new form and made a test submission. Impossible to find this new form and test submission in Zapier. I’ve tried everything @joe_ben did and it still doesn’t show…

 

EDIT:
OK I actually needed to load more items for the form to show up… this is not intuitive.


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  • Author
  • Beginner
  • 2 replies
  • October 18, 2024

@Chloé Obry, is this using the Webflow (1.11.1) or Webflow trigger?


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  • Author
  • Beginner
  • 2 replies
  • Answer
  • October 18, 2024

Just tried to make a new Zap, and I can see there has been an update. Now all the forms are showing. 

My problem is solved :)


ken.a
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  • Zapier Staff
  • 6360 replies
  • October 21, 2024

That’s great news @joe_ben! Were glad to hear that the issue is now resolved!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗


SamB
Community Manager
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  • Community Manager
  • 7415 replies
  • November 6, 2024

Hi folks 👋

In an effort to help tidy things up here, as the issue was resolved for the author of this thread (@joe_ben), I’m going to close this now. I’ve moved the subsequent replies out into two separate threads:

 

One for the issue of not being able to select the correct form:

 

And another for the issue not being able to load test record samples:

 

This will allow us to discuss and keep track of the different issues in separate places to avoid any mix ups or confusion. Thanks for your understanding! 🙂