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Best answer

Twilio issue

  • October 15, 2024
  • 4 replies
  • 59 views
RyderCragie

I’m having the same issue as shown below. Please can support assist?
 

https://community.zapier.com/how-do-i-3/adding-twilio-account-to-my-zapier-1766

Best answer by Troy TessaloneBest answer by Troy Tessalone

@RyderCragie 

Make sure you are using the correct Twilio credentials to connect the Twilio Zap app to Zapier here:

Connect to Twilio on Zapier

Twilio uses API keys to authenticate your account on Zapier.

Required authentication fields

  • Account SID
  • Auth Token

Additional authentication instructions

  1. Log into your Twilio account.
  2. Go to your User account settings.
  3. In the Account Info section, you can locate your Account SID and Auth Token.
miscEye icon Note

Instructions for locating your Account SID and Auth Token may vary depending if you have a Twilio Account or a Subaccount.

 

About Twilio's app

Are self-hosted or cloud-hosted accounts supported? Self-hosted accounts  
Is a paid Twilio plan required? Yes
View Twilio's plans.
Are any special account permissions required? No  
Are there usage limits? Yes
  • Messages should not contain any reference to alcohol, illegal drugs, cannabis/cbd, firearms, gambling, prescription medication, tobacco or adult content. Learn more about Twilio's Messaging policy. 
Are there pagination limits? Non-applicable  
Do trigger samples use real data from your account or generic data? Real sample data  
Are custom fields supported? Non-applicable  
Do update actions overwrite or append to existing data? Non-applicable  
Is there any additional info? Yes

 

Connect to Twilio on Zapier

Twilio uses API keys to authenticate your account on Zapier.

Required authentication fields

  • Account SID
  • Auth Token

Additional authentication instructions

  1. Log into your Twilio account.
  2. Go to your User account settings.
  3. In the Account Info section, you can locate your Account SID and Auth Token.
miscEye icon Note

Instructions for locating your Account SID and Auth Token may vary depending if you have a Twilio Account or a Subaccount.

 

About Twilio's app

Are self-hosted or cloud-hosted accounts supported? Self-hosted accounts  
Is a paid Twilio plan required? Yes
View Twilio's plans.
Are any special account permissions required? No  
Are there usage limits? Yes
  • Messages should not contain any reference to alcohol, illegal drugs, cannabis/cbd, firearms, gambling, prescription medication, tobacco or adult content. Learn more about Twilio's Messaging policy. 
Are there pagination limits? Non-applicable  
Do trigger samples use real data from your account or generic data? Real sample data  
Are custom fields supported? Non-applicable  
Do update actions overwrite or append to existing data? Non-applicable  
Is there any additional info? Yes
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Troy Tessalone
Forum|alt.badge.img+14

Hi @RyderCragie 

Help links for using Twilio in Zaps: https://zapier.com/apps/twilio/help

Tip to try for authenticating apps in Zapier:

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
RyderCragie

Same issue even after doing that.

Troy Tessalone
Forum|alt.badge.img+14

@RyderCragie 

Make sure you are using the correct Twilio credentials to connect the Twilio Zap app to Zapier here:

Connect to Twilio on Zapier

Twilio uses API keys to authenticate your account on Zapier.

Required authentication fields

  • Account SID
  • Auth Token

Additional authentication instructions

  1. Log into your Twilio account.
  2. Go to your User account settings.
  3. In the Account Info section, you can locate your Account SID and Auth Token.
miscEye icon Note

Instructions for locating your Account SID and Auth Token may vary depending if you have a Twilio Account or a Subaccount.

 

About Twilio's app

Are self-hosted or cloud-hosted accounts supported? Self-hosted accounts  
Is a paid Twilio plan required? Yes
View Twilio's plans.
Are any special account permissions required? No  
Are there usage limits? Yes
  • Messages should not contain any reference to alcohol, illegal drugs, cannabis/cbd, firearms, gambling, prescription medication, tobacco or adult content. Learn more about Twilio's Messaging policy. 
Are there pagination limits? Non-applicable  
Do trigger samples use real data from your account or generic data? Real sample data  
Are custom fields supported? Non-applicable  
Do update actions overwrite or append to existing data? Non-applicable  
Is there any additional info? Yes

 

Connect to Twilio on Zapier

Twilio uses API keys to authenticate your account on Zapier.

Required authentication fields

  • Account SID
  • Auth Token

Additional authentication instructions

  1. Log into your Twilio account.
  2. Go to your User account settings.
  3. In the Account Info section, you can locate your Account SID and Auth Token.
miscEye icon Note

Instructions for locating your Account SID and Auth Token may vary depending if you have a Twilio Account or a Subaccount.

 

About Twilio's app

Are self-hosted or cloud-hosted accounts supported? Self-hosted accounts  
Is a paid Twilio plan required? Yes
View Twilio's plans.
Are any special account permissions required? No  
Are there usage limits? Yes
  • Messages should not contain any reference to alcohol, illegal drugs, cannabis/cbd, firearms, gambling, prescription medication, tobacco or adult content. Learn more about Twilio's Messaging policy. 
Are there pagination limits? Non-applicable  
Do trigger samples use real data from your account or generic data? Real sample data  
Are custom fields supported? Non-applicable  
Do update actions overwrite or append to existing data? Non-applicable  
Is there any additional info? Yes
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
RyderCragie

Fixed. Thanks.
Please close thread.

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