I am an admin with full permissions on the page, ad account, and pixel. But am getting this error message when I try to reconnect a connection that says it’s “expired”
Best answer
Facebook Conversions - The app returned "API calls from the server require an appsecret_proof argument".
- Beginner
- 5 replies
Best answer by SamBBest answer by SamB
Hey folks!
Just circling back in here to confirm that the incident has been fully resolved and we’ve not seen any resurgence of these errors over the last couple of days. 🙂
Thanks so much for bearing with us while a fix was being worked on. If you’re still experiencing issues or run into new errors please do reach out in the Community or get in touch with Support and we’ll be happy to help.
In the meantime, happy Zapping! ⚡
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I am also getting this error as of today, and cannot reconnect my Zapier to my FB business account.
This is a problem!!!
Same here and of course Zapier support are offline!!
Yet to find any fix - tried multiple business admin accounts
Same exact thing here, no matter what I do it won’t reconnect… I’m going nuts!
Same!
In my connected apps section in Meta I’m seeing this message:
Zapier Inc. can't manage info about your business. To fix this, please contact Zapier Inc..
I’ve been dealing with this exact problem since yesterday and it’s stressing me out! Providing some more screenshots as context for the Zapier team:
Screen recording of issue: https://drive.google.com/file/d/1edUBxAGLHytseBtDlS6rDykeLtd3A8we/view?usp=sharing
I tried deleting the Zapier integration from FB Business manager and re-adding. This is a screenshot of what it says in FB Business Manager:
I really hope this issue gets escalated! I chatted with the Zapier support team yesterday and they told me to monitor the situation (this was before I tried deleting and re-connecting the app within Zapier per their help article’s troubleshooting recommendations, which ruined EVERYTHING. I can’t connect at all now). I followed up in the email transcript of my conversation with them but got no response.
This morning I submitted a fresh ticket with an updated list of everything that I’ve tried. I just hope it’s fixed soon!
Still no fix?
No fix and no reply from Zapier support atm either. Believe they’re aware of the issue though. Very frustrating
Any word on if the team has identified what’s going on? I keep checking the Incident History but haven’t seen any new posts about it.
- Beginner
- 5 replies
Zapier support replied:
marina.matchnode wrote:
Zapier support replied:
Maybe link this thread to your support ticket so they can see you’re FAR from being alone
I got the same response at 4:48 EST. Glad there’s movement on this! Hope the FB API team works quickly on deploying a fix.
Looks like an Incident Report was issued as well:
https://status.zapier.com/incidents/pqbj1c10kyqv
- Beginner
- 3 replies
This is so annoying! I'm having this error today as well.
I'm having this issue since this weekend.
I have important campaigns going on and this is breaking all our business workflows here.
Anyone have a fix for this error yet?
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