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Question

DocuSign fields missing data

F

This post was split from topic: 

 

I’m having the same issue. I have 1 sender, recipient’s name and phone are filled out, the docusign labels are unique, the docusign fields are not required and I am getting the docusign envelope returned with missing data. 

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ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • August 19, 2024

Hi there @fliptside,

Welcome to the Community! 🎉

I have moved your reply to a new topic. I hope you don’t mind!

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “Action” section of the action step that shows all of its fields. Like so:

46dd6c0979e3d815d621b8da43084ef1.png
(view larger)

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • August 23, 2024

Hi there, @fliptside 👋

Did you manage to resolve things here? If so we’d love it if you could share details of what the solution was. 

And if you’re still running into some trouble please send over a screenshot of the set up of that Docusign action as Ken mentioned and we’ll be happy to take a closer look. 

Looking forward to hearing from you! 🙂

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