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Question

CosmosLex error: The app returned "Lifetime validation failed, the token is expired.

L

I am having an issue with a zap I set up.  It is supposed to import a new matter created in LAWCUS to COSMOLEX.  It appears the issue is the Areaoflaw field.  I have linked it to the Practice Are field in LAWCUS but it always errors out even though I have made sure that COSMOLEX has that areaoflaw just like it is in LAWCUS.

Any help would be appreciated.

 

Depending on how I try and configure it, I either get area of law is missing or Lifetime validation failed, the token is expired.

My import contact zap works just fine

Did this topic help you find an answer to your question?

5 replies

Troy Tessalone
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Hi @Lawcus2Cosmo 

For us to have more context, post these screenshots:

  • How your Zap steps are outlined and configured in EDIT mode, so we can see the field types/descriptions
  • Any encountered errors from testing a Zap step
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
L

I can't really do that as it would have confidential information of my clients.

The long and the short of it is that I am importing matters from one legal platform to another. LAWCUS to COSMOLEX.

I have a Zap that works successfully importing contacts from LAWCUS to COSMOLEX, but the one that imports matters is throwing errors at me. I suppose the error it is giving me, when all other fields are correct is " Lifetime validation failed, the token is expired."

Zapier suggest for me to refresh my connection, and I do, but it still throws that error.

Now I thought maybe the problem was the AreaofLaw field that is being imported, but when I know that field is correct the error about the token comes about, when I am unsure if the field is correct I get the area of law field is missing, so now I am leaning toward some sort of bug with the token which is weird since it works for contacts.

Troy Tessalone
Forum|alt.badge.img+14

@Lawcus2Cosmo 

You can blackout any personal/proprietary info in the screenshots.

 

Otherwise, without being able to see how your Zap steps are outlined and configured in EDIT mode to see the field types/descriptions/mappings or see the actual encountered errors, we are very limited in our ability to evaluate and advise.

 

NOTE: Most Zap apps are created and managed by the app developer using the Zapier Developer Platform, meaning Zapier did not configure the app integration, so if you suspect a bug, you may have to try reaching out to the app’s Support.

 

If you are looking to hire help, there is a directory of Certified Zapier Experts: https://zapier.com/experts

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
L

 

Troy Tessalone
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@Lawcus2Cosmo 

Help link from CosmoLex about their Zap app integration that may provide guidance: https://support.cosmolex.com/knowledge-base/using-zapier-with-cosmolex/

 

Zap step error seems to indicate an authentication issue with the CosmoLex account connected to Zapier.

I’d recommend reaching out CosmoLex Support for help troubleshooting their Zap app integration.

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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