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Question

Odoo ERP Self Hosted error: Authentication failed

T

Hi, I'm trying to reconnect my Odoo instance, with custom domain.


But I get the following error message: 


“We hit an error adding your new account
authentication failed: Fault (code AccessDenied) occurred. Message: Access Denied”



My Odoo version is currently 14 . But we will soon upgrade to 17.0

Are these versions supported?

I created an API Key Ready, for the connection and it didn't work.
I tried it with the normal password and it didn't work.


 

Did this topic help you find an answer to your question?

3 replies

Troy Tessalone
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Hi @Teposte 

Help article that may provide guidance:

https://help.zapier.com/hc/en-us/articles/18834378921997-How-to-get-started-with-Odoo-ERP-Self-Hosted-on-Zapier

 

TIP:

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
T
  • Teposte
  • Author
  • New
  • 1 reply
  • June 24, 2024

Hi @Troy Tessalone  

 

Thank you very much, I had already found this article.

However, it does not provide me with any further clarity. I do access all the required fields correctly.

I suspect that the version is not supported, or some other error is missing.
I see that this is a common question, and no further information is provided anywhere.

It makes me feel a little frustrated.

Troy Tessalone
Forum|alt.badge.img+14

@Teposte 

Try reaching out to Odoo Support for possible guidance and help with their Zap app integration.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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