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Best answer

Error: Wix form submission not triggering Google Sheets row creation

A

I try to create Zap my first Zap and have problem

I have Wix site with contact form. Contact information adds in list in ActiveCampaign.

Zap need to trigger a new contact added and create a Google sheet row

Testing is working, but on from wix site

 

Best answer by SamBBest answer by SamB

Hi @Anastasiia Vlaskova 👋

It appears you’re running into an existing bug where the New Contact Added to List trigger for ActiveCampaign isn’t triggering for all contacts that are added. I can’t give any sort of indication as to when this will be resolved by. But I’ve added you to that bug report which will help to increase it’s priority and allows us to notify you once it’s resolved. 

That said, I also wanted to check whether the list they are being subscribed to is a double opt-in list? It was noted that for double opt-in lists, the contacts will only trigger the Zap once they’ve clicked a confirmation link in the opt-in email. In which case changing the list is changed from a being a double-opt in should help to get the contacts triggering. 

Hope that helps. Please do let us know if we can assist with anything else in the meantime!

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2 replies

Troy Tessalone
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Hi @Anastasiia Vlaskova 

The Wix to ActiveCampaign integration might not be causing the Zap trigger to fire.

Check your Zap Runs history for activity: https://zapier.com/app/history/

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 7859 replies
  • Answer
  • June 14, 2024

Hi @Anastasiia Vlaskova 👋

It appears you’re running into an existing bug where the New Contact Added to List trigger for ActiveCampaign isn’t triggering for all contacts that are added. I can’t give any sort of indication as to when this will be resolved by. But I’ve added you to that bug report which will help to increase it’s priority and allows us to notify you once it’s resolved. 

That said, I also wanted to check whether the list they are being subscribed to is a double opt-in list? It was noted that for double opt-in lists, the contacts will only trigger the Zap once they’ve clicked a confirmation link in the opt-in email. In which case changing the list is changed from a being a double-opt in should help to get the contacts triggering. 

Hope that helps. Please do let us know if we can assist with anything else in the meantime!

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