Samsara error: error while retrieving multipleChoiceValue is not defined.

Hi @hazldazl 

Help us have more context by posting screenshots with how your steps are outlined and configured along with the encountered error.

Hi @Troy Tessalone , 

Thanks for your response. Please see the attached screenshots and let me know if you need more info please. 

Thanks!

Drew

@hazldazl 

You can try reconnecting your Samsara Zap app account to Zapier here: https://zapier.com/app/connections

Help article form Samsara: https://kb.samsara.com/hc/en-us/articles/4402587529741-Integrate-with-Zapier

@Troy Tessalone, I’ve reconnected my Samsara Zap app and followed instructions in the help article from Samsara but am still getting the same error when testing the trigger. Any other ideas?

@hazldazl 

Try reaching out to Samsara Support for help with their Zap app integration.

@Troy Tessalone 

I reached out to samsara support and they reviewed the API logs and it looks like Samsara is providing the info in the requested document and has successful response request to the Zapier integration. 

I’m thinking it has something to do with the way Zapier is handling the multiple choice fields in the response. I created a test document type that did not include any multiple choice fields and updated my Zap to request that document type and everything worked as expected. 

Any ideas on how to proceed from here? 

@hazldazl 

Most Zap app integrations are created and managed by the app developer on the Zapier Developer Platform, so it may be up to Samsara to fix their Zap app integration (not Zapier).

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

@hazldazl 

I am having the same issue and have gotten same response from Samsara. Have you had any luck solving this issue?

Hi @jmorganwpi,

I have replied to your original post here: 

I’ll be happy to help you troubleshoot the issue you’re running into on your post.

Thanks!