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Question

ActiveCampaign error: The app returned "Contact id or email is required (422)

  • December 12, 2023
  • 1 reply
  • 193 views
A

Ok, I have read A LOT of these topics, nothing I have found actually explains it.  

I run a subscription based site,
I am trying to UPDATE Active Campaign with the STATUS (active or canceled) and some other custom  fields,

That’s it.  That’s it and I can’t. 

New charge Stripe→ update Active Campaign
 

Failed to create a contact in ActiveCampaign

The app returned "Contact id or email is required. (422)".

I read the notice: add ID or EMAIL -  EMAIL does not work - it kicks back a 422

HOW is Stripe supposed to know what the AC Id is?

“try a filter” is not a good enough help.

May I PLEASE have someone send the EXACT solution for getting these two HUGE compaines to jive???



I’m stunned this has wasted HOURS of my time figuring it out.

 

Did this topic help you find an answer to your question?

1 reply

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6504 replies
  • December 13, 2023

Hi there @ArtCube Nation,

Welcome to the Community! 🎉

I’m so sorry to hear about the error you’re experiencing with the Zap.

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, could you please send a screenshot of the “Action” section of all of your action steps that shows its fields? Here’s an example screenshot:

46dd6c0979e3d815d621b8da43084ef1.png
(view larger)

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

Reply


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