Google Ads error: User lacks permission to access customer. Confirm Zapier as data partner by setting up your Zap.

Hi there @speculo,

Before we dive deeper, could you please check that you have the correct permissions level on the user login used to connect to the app.
https://support.google.com/google-ads/answer/9978556?hl=en-GB&ref_topic=3121776

After that, please reconnect your Google Ads account here: https://zapier.com/app/connections/google-ads

Please keep us posted! 

Hi @ken.a,

Thanks for connecting on this. The user login use to connect to the app has administrative permissions. Furthermore, I deleted and reconnected the google ads account. Still receive the same issues. What are the next steps we can take? 

Thanks!

Apologies, evidently I got this error when trying to log in again. 

Hi there @speculo,

Thanks for the update!

It sounds like it might be best to have our Support Team take a closer look at this for you. They have all the right tools to delve deep into your Zap and its logs to figure out what's going on.

You can get in touch with them right here: https://zapier.com/app/get-help

I'm really sorry I can't do more on this one, my troubleshooting tools are a bit limited. Our Support Team will do their utmost to help you out.

Thank you for your patience and understanding.

@ken.a all good thank you for the guidance.

Hi @speculo,

It looks like our Support Team provided a suggestion, and I’ll be sharing the suggestion on this thread so that our other awesome Community members who might run into this similar issue can find this helpful:

"errors": [{
        "errorCode": {
          "authorizationError": "CUSTOMER_NOT_ENABLED"
        },
        "message": "The customer account can't be accessed because it is not yet enabled or has been deactivated."
      }],
      "requestId": "1XOVU6IuEbs4xbILtTzWWA"
    }]
  }
}]

Hi @ken.a 

Thanks for the help thus far! Sorry it has been a while. I have confirmed that the accounts I was testing with are neither in a draft state nor disabled or deactivated. With that said, the bug persists. What else can we try?

Hi @speculo,

I apologize, but my troubleshooting tools are a bit limited here. I checked your ticket with our Support Team and it looks like they suggested you to reach out to Google Ads support regarding this issue to verify your managed accounts can use Google Ads API.

Our Support Team sent you the error log via email. It would be helpful if you also send that to the Google Ads Support Team.

Thanks!

Hey @ken.a 

We did not receive the error logs. Could you resend it to xxxx@xxxxxxx.com?

Thanks!

Hi @speculo,

I’ll be DM’ing you the logs that our Support Team shared to you previously. Please check your Private Message.

Thanks! 😊

@speculo did you ever find a resolution for this? I’m having the same exact issue :(

Thanks so much for sharing that helpful link here, @snoutsnstouts - it’s most appreciated! 🤗

Sounds like you’re all set for now but please do reach out in the Community again if we can assist with anything. In the meantime, happy Zapping! ⚡