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Question

Unable to Send Email Through Office365

AndyO

I have set up my Outlook/Office365 Account in Zapier, but when I try to test the Zap I get this error message:

 

Failed to create an email in Microsoft Outlook

Unable to send an email: The mailbox is either inactive, soft-deleted, or is hosted on-premise.

    Did this topic help you find an answer to your question?

    3 replies

    Troy Tessalone
    Forum|alt.badge.img+14

    Hi @AndyO 

    Good question.

    Error from Outlook indicates:

    The mailbox is either inactive, soft-deleted, or is hosted on-premise.

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
    AndyO
    • AndyO
    • Author
    • New
    • 1 reply
    • August 16, 2023

    Troy - yes, I see that, but none of those conditions exist that I can see.

    The mailbox is active, it checks as working in the “associate” step, it is not deleted, it is O365 so it is not hosted on-premise… so why would it be returning this message?

    Troy Tessalone
    Forum|alt.badge.img+14

    @AndyO 

    Might be worth reaching out to your IT dept to ask them to check the settings.

    help articles for using Outlook in Zaps:

    https://zapier.com/apps/microsoft-outlook/help

    https://zapier.com/apps/office-365/help

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

    Reply


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