Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Failed to create a deal in Bitrix24 CRM: 504 Gateway Time-out

C

Hi all. When I try to create a deal in Bitrix24 but somehow it return this

Is there anyway to fix this?

Thank you in advance!!

Did this topic help you find an answer to your question?

3 replies

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7847 replies
  • June 23, 2023

Hey there @Chayapol! 👋

Does that Deal Action have the Autoload fields field set to ON by any chance? If so, that could well be why you’re running into that “504 Gateway Time-out” error. If there’s a lot of fields it could be that it’s not able to load all the fields quick enough which is resulting in that time out error. 

In which case, try setting the Autoload fields field to OFF instead and let us know if that gets rid of the error?

C
  • ChayapolBeginner
  • Author
  • Beginner
  • 4 replies
  • June 26, 2023
SamB wrote:

Hey there @Chayapol! 👋

Does that Deal Action have the Autoload fields field set to ON by any chance? If so, that could well be why you’re running into that “504 Gateway Time-out” error. If there’s a lot of fields it could be that it’s not able to load all the fields quick enough which is resulting in that time out error. 

In which case, try setting the Autoload fields field to OFF instead and let us know if that gets rid of the error?

Hi, Thank you for your responding. 

I just taking your advice.

But somehow its still happen.

Is there anything else I can try?

Thank you in Advance!!

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6555 replies
  • June 27, 2023

Hi there @Chayapol,

I’m jumping in to see if I can help!

Occasionally, a 500 error can pop up when a server is dealing with a heavy load, if the data being transferred is too large, or due to a variety of other reasons.

Since this issue is happening on the end of the other app, it's a bit tricky for us to pinpoint the exact problem. It could be that the other service is experiencing downtime, is overloaded, or is dealing with other network issues.

It's good to remember that a 504 error is often a temporary hiccup and might resolve itself after a little while. But if you find this issue persisting, it could be helpful to reach out to our Support team and report this issue. I've noticed a similar bug report that was opened with the same error but for a different action.

You can get in touch with our Support team here: https://zapier.com/app/get-help

I hope this information is helpful! Let me know if there's anything else I can assist with. 😊

Reply


Terms & Conditions