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Best answer

Unable to find shared folders in Box

Tryarbor

Hi, everyone, I’m hoping I’m just missing something obvious, but “find a folder in Box” isn’t working for me.

Here’s what I have in Box. 

And here’s the Zap:
 

the zap returns that nothing is found. I’m at my wit’s end on this.

 

Best answer by ken.aBest answer by ken.a

Hi @Tryarbor,

It looks like one of our Support Specialist answered your question via email.

 

Based on our documentation, it seems that users can only access files within their root folders. Team folders that are part of Dropbox Business are not currently supported. From the screenshot you provided, it appears that the folder you are attempting to locate is a team folder.

 

Also, I noticed that our Support Specialist added your vote to the open feature request. While we don’t have an ETA on this, we will make sure to notify you via email once the feature ships. If you have additional questions, make sure to keep in touch with our Support Team via email. Thanks! 😊

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Did this topic help you find an answer to your question?

2 replies

Troy Tessalone
Forum|alt.badge.img+14

Hi @Tryarbor 

Good question.

Some things to try:

If the variable value from step 1 (the number) is unique, then try only searching for that.

Or try putting double quotes before the first variable and after the last variable.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6599 replies
  • Answer
  • March 15, 2023

Hi @Tryarbor,

It looks like one of our Support Specialist answered your question via email.

 

Based on our documentation, it seems that users can only access files within their root folders. Team folders that are part of Dropbox Business are not currently supported. From the screenshot you provided, it appears that the folder you are attempting to locate is a team folder.

 

Also, I noticed that our Support Specialist added your vote to the open feature request. While we don’t have an ETA on this, we will make sure to notify you via email once the feature ships. If you have additional questions, make sure to keep in touch with our Support Team via email. Thanks! 😊

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