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Best answer

Zap not triggered when lead status is automatically changed in Sprout Studio

  • February 26, 2022
  • 5 replies
  • 51 views
J

I’m using Sprout studio as crm and I realise that Zapier is not firing a zap when a lead status changes with a workflow.

However, it does fire when the lead status is manually changed.

 

Is anyone would know where the problem come from?

Best answer by christina.dBest answer by christina.d

Hi there! I wanted to pop in and update this thread with some context from the support ticket. : 

The problem here is coming from the automatic change that happens inside your CRM. 
 
It looks like the automatic changes does not trigger the same way as if it was a manual change. 
 
You can ask your CRM if the Code for the manual and automatic change works the same way and if the automatic change connected to the API endpoint. 


The OP was able to reach out to Sprout Studio who confirmed this is expected behavior. Having the trigger fire off automatic lead status updates requires a change to their API in order for this to work. 

I hope this helps! 

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Troy Tessalone
Forum|alt.badge.img+14

Hi @Jeremyn 

Check your Zap Runs for clues to help you troubleshoot: https://zapier.com/app/history/

Did the Zap trigger, but error on a step?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
J
  • JeremynBeginner
  • Beginner
  • February 27, 2022

Hi @Troy Tessalone , that’s the thing the zap is not firing at all and I don’t receive any error.

Troy Tessalone
Forum|alt.badge.img+14

@Jeremyn 

Probably best to open a ticket with Zapier Support for further help: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
christina.d
Forum|alt.badge.img+9

Hi there! I wanted to pop in and update this thread with some context from the support ticket. : 

The problem here is coming from the automatic change that happens inside your CRM. 
 
It looks like the automatic changes does not trigger the same way as if it was a manual change. 
 
You can ask your CRM if the Code for the manual and automatic change works the same way and if the automatic change connected to the API endpoint. 


The OP was able to reach out to Sprout Studio who confirmed this is expected behavior. Having the trigger fire off automatic lead status updates requires a change to their API in order for this to work. 

I hope this helps! 

J
  • JeremynBeginner
  • Beginner
  • April 27, 2022

Thank you so much for your clear and helpful answer Christina. I’ll get in touch with Sprout studio then.

 

 

christina.d
1 person likes this
  • christina.d
    christina.d
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