I’m looking to create a zap that recognizes when a stripe subscriber moves from a cancelled to active state.
This is so that I can show them as an active customer in activecampaign - for new customers I can use the “new subscription” status, but when someone was previously cancelled it does not register as new.
How can I create a zap that only fires only when someone changes from cancelled to active?
Best answer by SamB
Hey there
To determine whether the subscription was previously cancelled you’d need to see the information stored in the “previous_attributes” field. I did some checking and it seems we’ve got a feature request open for that field to be added to the Updated Subscription trigger so I’ve gone ahead and added your vote for that.
I can’t make any promises at to when that previous_attributes field would be added but we’ll notify you by email the minute it is!
In the meantime, it looks like the only way to access that previous_attributes field would be by using a webhook as per Rob’s suggestion.
+9Hi
You should be able to trigger that using Updated Subscription trigger. While I’m not 100% sure on that but it seems like that’s the option to use.
If this doesn’t work, you have to setup a zap with Webhook by Zapier and active a webhook in Stripe using API. There is a webhook for subscription resumed: https://stripe.com/docs/api/webhook_endpoints/create
Thanks Rob! It definitely involves updated subscription but the part I can’t figure out is how to trigger ONLY on the change from cancel to active, any insight on that part?
+11Hey there
To determine whether the subscription was previously cancelled you’d need to see the information stored in the “previous_attributes” field. I did some checking and it seems we’ve got a feature request open for that field to be added to the Updated Subscription trigger so I’ve gone ahead and added your vote for that.
I can’t make any promises at to when that previous_attributes field would be added but we’ll notify you by email the minute it is!
In the meantime, it looks like the only way to access that previous_attributes field would be by using a webhook as per Rob’s suggestion.
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