I’d like to send a one-time ‘welcome message’ to new subscribers. I'm trying to figure out which 'trigger' to use as I've noticed that a 'new customer' is added (with an email) even if they don’t successfully enter their details or don’t hit ‘submit’ on the checkout screen.
So:
Best answer by PaulKortman
But I’m wondering what trigger you are using? Stripe is correct from their perspective that a webhook action is sent (thus possibly causing a Zapier Trigger) for every action a user takes in your stripe account, however you can specify which actions you want to use as triggers. Take a look here: https://zapier.com/apps/stripe/integrations specifically at the Triggers tab. I think something like New Customer, or New Order, or New Charge would be the right trigger event for what you are looking for. We often trigger on New Charge and use a filter step to prevent the recurring (subscription) or one-off purchases go through so we only get the new subscriptions.
And yes you can send an email through Gmail via Zapier. you can automate this. The trouble comes if you are sending more than x/minute or to more than a couple of hundred people at a time. These are Gmail's limits not Zapier’s.
+8Hi there
As for your email question, I am not aware of the limitations of Gmail but I don’t have additional advice or suggestions. I’m sorry I can’t be more help here!
hey
So I’ve since learned from Stripe that a trigger is created *every time* a customer takes an action - i.e. they hit ‘monthly membership’ but don’t enter any details let alone hit submit (my subscribers already have a ‘free’ account with a linked email, hence the alerts I get for customers that haven’t paid).
As impressive as this is, for me it’s proving a challenge as I have no way to automate ‘paid customer signs up’ → auto-email sent (as a ‘new customer’ triggers doesn’t necessarily indicate the customer has paid).
I don’t suppose you might know another reliable trigger I can use? I’ve asked stripe this question too and am waiting to hear back.
+10
But I’m wondering what trigger you are using? Stripe is correct from their perspective that a webhook action is sent (thus possibly causing a Zapier Trigger) for every action a user takes in your stripe account, however you can specify which actions you want to use as triggers. Take a look here: https://zapier.com/apps/stripe/integrations specifically at the Triggers tab. I think something like New Customer, or New Order, or New Charge would be the right trigger event for what you are looking for. We often trigger on New Charge and use a filter step to prevent the recurring (subscription) or one-off purchases go through so we only get the new subscriptions.
And yes you can send an email through Gmail via Zapier. you can automate this. The trouble comes if you are sending more than x/minute or to more than a couple of hundred people at a time. These are Gmail's limits not Zapier’s.
Hey
Okay, so I’ve deduced that ‘New Charge’ seems to be the way to go.
We often trigger on New Charge and use a filter step to prevent the recurring (subscription) or one-off purchases go through so we only get the new subscriptions.
Do you know how I might create a filter that does this? I just want it to be sent to a customer that one-time (when they first sign-up, and not on a monthly/recurring basis).
If you have a solution, that would be a big help!
Hey
“We often trigger on New Charge and use a filter step to prevent the recurring (subscription) or one-off purchases go through so we only get the new subscriptions.”
Do you know how I put said filter in place to prevent the recurring subscriptions?
Best,
Jas
+10
But the challenge is this will also stop payments for new subscriptions as well. I’m not sure if that is your desired effect. -- If not you’d have to look through the Stripe data to find a field that you can filter on, there is no “recurring payment” or “Subscription renewal” field in Stripe charge output as far as I know.
Payment Intent is the way that will give you more information but then you’d have to have a way to pull that intent or invoice and determine what it was for. You might be able to use Payment Invoice but I don’t think from within Zapier you can look up an invoice on Stripe with just the invoce ID.
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