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Error: Your current version of the Gravity Forms Zapier Add-on isn't compatible or isn't installed and activated


Bnpositive

Getting this error when I try to connect the two, but everything is active, updated and to be expected. It just keeps failing to connect.

authentication failed: We ran into an error and were unable to complete the request. This kind of error is usually cause by a malformed Base URL, but could have other causes. Please provide this error message to Support if you wish to escalate: AppError: {"message":"Zapier Add-On is not Updated or Installed. Your current version of the Gravity Forms Zapier Add-on is not compatible or is not installed and activated. Please update Gravity Forms Zapier Add-On or verify that the add-on is installed and activated."}

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8 replies

Troy Tessalone
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Hi @Bnpositive 

Good question.

Have you reviewed the available help articles for using Gravity Forms in Zaps?

https://zapier.com/apps/gravity-forms/help

 

AppError: {"message":"
Zapier Add-On is not Updated or Installed.
Your current version of the Gravity Forms Zapier Add-on is not compatible or is not installed and activated.
Please update Gravity Forms Zapier Add-On or verify that the add-on is installed and activated.

"}

 

About Gravity Forms' Integration

What kind of authentication does Gravity Forms use?

Gravity Forms uses a custom authentication method. Learn more about setting up your authentication in Gravity Forms.

Do I need special account permissions in Gravity Forms to use Gravity Forms with Zapier?

Your Gravity Forms account needs read/write permissions to use Gravity Forms with Zapier.


tkstudio
  • New
  • 1 reply
  • September 5, 2023

Hi all,

 

What is the exact process to resolve this issue? I looked through the link posted above, but I cannot find an exact answer to the error listed above. I was led down a lot of different paths that did not provide any answers at all. Would someone be able to walk us through this issue?


Troy Tessalone
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Hi @tkstudio 

Make sure the Gravity Form Zapier Add-On is installed and updated: https://www.gravityforms.com/add-ons/zapier/


Troy Tessalone wrote:

Hi @tkstudio 

Make sure the Gravity Form Zapier Add-On is installed and updated: https://www.gravityforms.com/add-ons/zapier/

You’re support?


Having this same issue.


Troy Tessalone
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Hi @oksomething 

Might be best to post your own topic with screenshots so it gets proper attention.


Was this topic considered to be given proper attention? 


ken.a
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  • Zapier Staff
  • 6514 replies
  • October 31, 2023

Hi friends,

I’m jumping in to see if I can help!

Could you please try the steps found here: https://docs.gravityforms.com/setting-up-the-zapier-add-on/#h-authenticating-at-zapier

If these steps do not work, the cause could be any of a large number of site configuration issues, and you will need to open a support ticket with Gravity Forms to troubleshoot: https://www.gravityforms.com/support

Hopefully, this helps.


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