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Best answer

change password

  • September 24, 2020
  • 9 replies
  • 187 views
C

The system only wants me to log in using my google or facebook acct.

I need to have a VA do the work for me so I need to have a password that i can provide.

The system is not allowing me to set up a new password, not getting the emails when i request it and its very frustrating.

Need some help getting this sorted out

 

thanks

Best answer by Liz_RobertsBest answer by Liz_Roberts

Hi @cubmexkc ,

Thanks for reaching out to us- so sorry you are encountering issues with your password reset as that does sound frustrating!

Taking a look at our Support logs, I’m unable to find a submitted ticket related to the email address associated with your Community account.

May I suggest that when you click the Get Help link, you navigate to the “Something Else” option and from there, you will be able to write a direct message to our team. This creates a ticket within our system which will allow us to get you squared away.

Please let us know if you have any trouble submitting a ticket using the steps above!

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    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    9 replies

    Troy Tessalone
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Expert
    • Zapier Expert
    • 31341 replies
    • September 24, 2020

    Please reach out to Zapier Support here: https://zapier.com/app/get-help

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
    C
    • cubmexkcBeginner
    • Author
    • Beginner
    • 4 replies
    • September 24, 2020

    i have, i have done everything asked, followed the prompts, nothing, zip, ziltch, nada, i no emails, no contact, but i sure got a thank you for enrolling in the paid service

    C
    • cubmexkcBeginner
    • Author
    • Beginner
    • 4 replies
    • September 24, 2020

    i literally just signed up and can not even get a password reset, or help from their help team, it just keep circling me back around to the same page for help, there has got to be an alternative company to zapier with better customer service

    Liz_Roberts
    Forum|alt.badge.img+8
    • Liz_RobertsZapier Staff
    • Zapier Staff
    • 1366 replies
    • Answer
    • September 24, 2020

    Hi @cubmexkc ,

    Thanks for reaching out to us- so sorry you are encountering issues with your password reset as that does sound frustrating!

    Taking a look at our Support logs, I’m unable to find a submitted ticket related to the email address associated with your Community account.

    May I suggest that when you click the Get Help link, you navigate to the “Something Else” option and from there, you will be able to write a direct message to our team. This creates a ticket within our system which will allow us to get you squared away.

    Please let us know if you have any trouble submitting a ticket using the steps above!

    C
    • cubmexkcBeginner
    • Author
    • Beginner
    • 4 replies
    • September 24, 2020

    ticket turned in, what else do i need to do, really seems like a very simple request 

    C
    • cubmexkcBeginner
    • Author
    • Beginner
    • 4 replies
    • September 25, 2020

    still nothing and 2 tickets turned in for something that should be the easiest of issues to resolve, amazing!!!

     

    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • 3731 replies
    • September 25, 2020

    Hi @cubmexkc I can see that our Support Team replied to your ticket, and also that you said that you’ve been able to sort this now. If you do have any other trouble, you can either create a new ticket or reply to the existing one. Thanks!

    H
    • HUH
    • 1 reply
    • March 27, 2021

    Hi,

     

    I have already created 2 tickets but didn’t get any answer from Zapier team :(

    I need to change the password and the email connected to my account. but it seems “reset password” doesn’t work so I can’t change the email associated.

    Has anyone had similar issue and solution to make Zapier team find a way out ?

     

    Thanks in advance,

    Liz_Roberts
    Forum|alt.badge.img+8
    • Liz_RobertsZapier Staff
    • Zapier Staff
    • 1366 replies
    • April 2, 2021

    Hi @HUH ,

    Sorry you are encountering an issue with your password reset! I see the our Support team has responded to your ticket submissions from both 3/24 and 3/27.

    It looks like Owari detected a potential issue and has requested you reach back out to them if the issue persists. Let them know and they’ll be happy to help further!

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