I created a Zap to create a new ticket for each new row added to a Google sheet. Everything works fine except it isn’t creating the ticket with unique email addresses. It is using the same one every time. If I don’t have it pull the email address it creates the ticket using the agent email address, which isn’t ideal either.
I was having it update the “Requester Email” from the google sheet. Is there another way to do this?
+10Hi
Can you show us how the GSheets step is setup ?
The google sheet found the email field and a value “gsx$whatisyouremailaddress none@gmail.com” The problem is if I use this value it will load that actual email address for every ticket created in Zendesk instead of the email value
+10I’m sorry, but I’m not quite clear on the issue here. Can you show via some screenshots.
+11Hi
I just wanted to check in with you to see if you’d managed to get things working, or whether you could still use some help here. Please let us know :)
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