How to link a Jira ticket to a Zendesk ticket?

Hi @Judy ,

Thanks for reaching out! I see you have been in contact with Tim in Support on this question.

As they mentioned, our Jira Software Cloud integration doesn't currently support returning a link to the issue created in Jira (that you would need to write into another Action like Update Ticket in Zendesk). I see Tim has added you to this feature request as a vote which will add weight to this feature in queue and remind us to notify you with any update!

I know that’s not the answer you were hoping for but please let us know if you have any further questions!

It really has been more than a year since this question was posted was trying to see if this is possible today
 

I’ve created a Zap that will create a Jira ticket every time a new Zendesk ticket is created - this works fine. However, I need my Zap to also LINK the Jira ticket that was created to the Zendesk ticket it was created from via the Zendesk- Jira integration in Zendesk.
 

In the screenshot below, I’d like for the Jira ticket that was created in my Zap to appear linked in the Apps section in the Zendesk ticket. Is this possible to configure my Zap to do this

Hey there, @Judy!
Thanks for checking in! I double checked and this is still an open feature request at the moment. 😔

I did find this potential workaround I wanted to share though:

In Jira a custom field can be created, which Zapier can read and populate. In Jira Cloud, there is an automation feature where you can edit an issue when created to populate the Epic Link field with the value in the custom field that Zapier populates.

Do you think this could work for you? Keep us posted!