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Question

Zoho Books error: The app returned "xyz" already exists. Please specify a different name.".

  • June 27, 2023
  • 1 reply
  • 55 views
Resi
  • ResiBeginner
  • Beginner
  • 6 replies

morning all!

I am a dogminder and have linked by JotForm booking form to create a new client in ZohoBooks when they sign up their pooch. 
 

this is a small town so I might already have the client signed up to one of my classes (I teach Italian too)

I get this message:

 

The app returned "The customer “Name Surname" already exists. Please specify a different name.". 

 

(I have removed the client name and surname)

 

I thought I have the option to add the client name and surname only if not already present in ZohoBooks. Is this possible?

 

thanks!

Did this topic help you find an answer to your question?

1 reply

Troy Tessalone
Forum|alt.badge.img+14

Hi @Resi 

Good question.

To help us have more context about your Zap, please post detailed screenshots with how your Zap steps are configured, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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