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Best answer

ID is not defined or invalid

A

Hi guys!

Why can this error appear in the Bitrix24 application?

"error: ID is not defined or invalid"

I get the ID number from the same entity one step earlier and insert in the next one. But during the test it gives an error (

Best answer by Andrey

Problem is solved. Support has recommended change version of the Bitrix24 version 1.10 to 1.09. Thx all

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8 replies

Troy Tessalone
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Hi @Andrey 

Please provide screenshots of how your Zap steps are currently configured, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A
  • AndreyBeginner
  • Author
  • Beginner
  • 5 replies
  • April 18, 2021
Troy Tessalone wrote:

Hi @Andrey 

Please provide screenshots of how your Zap steps are currently configured, thanks.

Ofcourse, sorry


 

 

A
  • AndreyBeginner
  • Author
  • Beginner
  • 5 replies
  • April 19, 2021

@Troy Tessalone Hello sir! Have you any thoughts?

Troy Tessalone
Forum|alt.badge.img+14

@Andrey 

May be best to open to a ticket with Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
steph.n
1 person likes this
  • steph.n
    steph.n
A
  • AndreyBeginner
  • Author
  • Beginner
  • 5 replies
  • April 21, 2021

@Troy Tessalone Yeah, thx, have send. 

Guys, can anybody else suggest what kind of that issue?

andywingrave
Forum|alt.badge.img+9
  • andywingraveZapier Expert
  • Zapier Expert
  • 854 replies
  • April 22, 2021

Hey @Andrey - The best way to test if this is a bug or not, can often be to pass through a hard-coded value to the zap step. 

So to troubleshoot, you would:

  1. Take a known Entity ID
  2. Pass that through as a value in the zap

Then if that works, you know there’s an issue with the previous step, and it might be fixable using a formatter step. 

If however, it doesn’t work, you know it’s an issue with the zap itself, and I’d recommend reaching out to the Bitrix24 team

nicksimard
1 person likes this
  • nicksimard
    nicksimard
A
  • AndreyBeginner
  • Author
  • Beginner
  • 5 replies
  • April 22, 2021
andywingrave wrote:

Hey @Andrey - The best way to test if this is a bug or not, can often be to pass through a hard-coded value to the zap step. 

So to troubleshoot, you would:

  1. Take a known Entity ID
  2. Pass that through as a value in the zap

Then if that works, you know there’s an issue with the previous step, and it might be fixable using a formatter step. 

If however, it doesn’t work, you know it’s an issue with the zap itself, and I’d recommend reaching out to the Bitrix24 team

Thank you. Yeah i tried it, didnt help(

I have wrote to Bitrix support

A
  • AndreyBeginner
  • Author
  • Beginner
  • 5 replies
  • Answer
  • April 29, 2021

Problem is solved. Support has recommended change version of the Bitrix24 version 1.10 to 1.09. Thx all

nicksimard
1 person likes this
  • nicksimard
    nicksimard
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