Page not showing up when trying to setup up facebook lead ads zap

Hi @ProfessionalPlanets ,

Thanks for reaching out & sorry you are running into an issue!

Usually when you cannot select a page you have access to, it is due to cached permissions that need updating.

Being that you have disconnected and reconnected with no luck, I suggest double-checking your account permissions + Zapier access. The below article will help guide you through this!

Facebook Lead Ads - Integration Help & Support | Zapier Let us know if this does the trick- we're here to help should you have any further questions!

Liz,

I did review permissions. I don't think I missed something but maybe I did. I am able to set up zap for standard facebook page access and the page shows up. Just not when doing the lead ad integration. Maybe that information can help you point me in the right direction. I believe I have tried everything.

Thanks,

Patrick

Hi @ProfessionalPlanets ,

Sorry you are still running into issues here!

Can I double-check that you checked off these two items as we'll need to be sure of these if we need to escalate this to Support:

Facebook Lead Ads - Integration Help & Support | Zapier

https://zapier.com/help/doc/common-problems-with-facebook-lead-ads#crm-access-for-zapier-is-not-properly-set

Thanks!

Liz,

I just went through both again both from our Business manager as well as from our client's business manager.

Thanks,

Patrick

Hi @ProfessionalPlanets ,

Thanks for double-checking that!

I have filed a ticket with our team to investigate this further. Your support ticket is in queue and we'll be in touch very soon.

Thank you!

I am in same boat.   Check all these settings.  When I set up the FB Lead Connction is Zappier, I am only seeing my personal FB page.    I am admin in 4 other pages (two of which are customers).

Hi @Smarty713 I’m sorry that you’re also having trouble with your Facebook Lead Ads Zap. ​Facebook Lead Ads has a lot of different permission settings, and if one of them isn't correct it will stop information being passed to Zapier. 

You’ve said that you’re an admin on the other pages, could you also please check:

1. That you’re an admin on the Lead Ads
2. That Zapier has CRM permission to connect to your clients’ pages/lead ads

The information on how to do that is in this guide: https://zapier.com/help/doc/facebook-lead-ads-error-crm-access-has-been-revoked-from-lead-access-manager

I strongly recommend going through each step in that guide carefully as most folks find that they are then able to connect fully to Facebook Lead Ads.

I am having the same exact issue! Ever since the UX update on the flow builder, the pages i was able to build with arent showing up.

Also, it looks like the ability to find the page using the page ID has been removed? Please advise!

One more question - what is the rationale as to when we need to be provided lead access? We are page admins via business manager and never had issues up until this week with building lead form zaps.

Thanks!

I did review permissions. I don't think I missed something but maybe I did. I am able to set up zap for standard facebook page access and the page shows upthe best chair for tall men. Just not when doing the lead ad integration. Maybe that information can help you point me in the right direction. I believe I have tried everything.

Did you try to restart your device after this problem? I also faced the same probelm with my fashion blog of Cyberpunk pants fashion, but now it’s working fine.