Hi guys!
I have created a zap to convert tickets entered into Jira into a Zendesk ticket.
However, the attachments in the tickets are not coming along on the journey. Could anyone advise how best to configure my zap to include my Jira attachments?
Best answer
Sending an attachment from Jira ticket to Zendesk
Best answer by robschmidt
Hi
There are several ways to get the attachments from Jira when the attachments do not appear in trigger result.
- After the trigger, add a Jira search action, and that will bring the attachment.
- If that doesn’t work, you can use “issue attachment” API endpoint to get the attachment for that ticket.
- There is another API endpoint to grab all the attachments as a zip file: https://community.atlassian.com/t5/Jira-questions/How-to-retrieve-an-issue-attachments-with-the-rest-api/qaq-p/572084
Outliant
https://www.outliant.com/automation automation@outliant.com
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+9- Zapier Expert
- 617 replies
- Answer
Hi
There are several ways to get the attachments from Jira when the attachments do not appear in trigger result.
- After the trigger, add a Jira search action, and that will bring the attachment.
- If that doesn’t work, you can use “issue attachment” API endpoint to get the attachment for that ticket.
- There is another API endpoint to grab all the attachments as a zip file: https://community.atlassian.com/t5/Jira-questions/How-to-retrieve-an-issue-attachments-with-the-rest-api/qaq-p/572084
Outliant
https://www.outliant.com/automation automation@outliant.com
+6- Zapier Staff
- 177 replies
Hey
Were you able to get things working with the info from Rob, or can we still help out here?
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