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  • Home
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  • How do I enable Zapier AI Chatbot to interact via text messages using ClickSend SMS?
Question

How do I enable Zapier AI Chatbot to interact via text messages using ClickSend SMS?

  • November 14, 2024
  • 3 replies
  • 57 views
D

Hello

I am looking to buildout a Zapier Chatbot AI conversation which I have working when I use it through the public URL provided by Zapier.

Now I want the conversation to go back and forth via Text instead of the Zapier Chatbot public URL.

I can’t seem to get this to work.

 

The basic Workflow is as follows.

Step 1

Have a list of Customer Leads in a Zapier Table with Name and Phone Number.  Push send text button in one column to start the text conversation.

 

Step 2

Clicksend SMS software sends out an initial message to each contact on the list.

 

Step 3

Once the recipient responds it interacts with the AI Chatbot built in Zapier. Sends back the response through clicksend SMS.

 

Repeats back and forth using Zapier AI Chatbot + Clicksend SMS.

 

Can you please show me how to make this work properly?

 

Thank you

Doug

Did this topic help you find an answer to your question?

3 replies

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31379 replies
  • November 14, 2024

Hi ​@Doug23 

Help links for using Zapier Chatbot: https://help.zapier.com/hc/en-us/categories/21955824514829-Chatbots

Zapier Chatbot Zap app integrations triggers/actions: https://zapier.com/apps/zapier-chatbots/integrations#triggers-and-actions

At this time, I’m not aware of an approach to use Zapier Chatbot indirectly via an API or Zap actions.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
J
  • juesugi
  • New
  • 1 reply
  • November 14, 2024

hi ​@Doug23 I’m looking to set up the same thing but for Twilio instead of ClickSend. I’m finding that I can get the first message automated by using the Zapier chatbot, but am not able to sustain a conversation with a user and the chatbot once the first message is sent. 

I’m exploring if it’s possible to break this interaction up into two zaps and join the conversation together with a unique ID like phone number. 

Would love to know if you make any progress on this topic and if I can get this working I’ll pass along details. Thanks! 

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • 2617 replies
  • November 18, 2024

Hi ​@Doug23,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Reply


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