Hello! I am trying to connect my ClickUp to Convertkit so that when a user submits a form on ClickUp, that user is added to Convertkit (user’s name, email address, etc added to ConvertKit). When doing this, I’m trying to choose the custom ClickUp field “Email” for my Convertkit email, but it’s not showing up; only the basic ClickUp fields (priority, take name, etc.) are showing up. Can anyone help me?? I have no idea what I’m missing here!
Best answer
Unable to connect ClickUp to Convertkit
Best answer by SamB
Hi
The solution was to set the custom fields to required (in ClickUp) so that they would be filled out and that got the fields coming through in a new test record. That said, the name of the fields and values they contain came through in separate fields and so the wrong fields were selected. I’ll share the details from the Support team’s latest suggestion which helped to get the correct fields selected in case it’s helpful to others in the Community running into similar issues:
Can you try these values instead?
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If you run into any further issues at all please do reach back out in the Community or to our Support team again in future and we’ll be happy to help.
In the meantime, happy Zapping! ⚡
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+6- Zapier Expert
- 693 replies
Hey
Have you submitted a test form on Clickup? If no, then please do. Than in trigger event click get new test records and that will show you the latest test data.
I’m currently setting this up so that a task added to the clickup form triggers a subscriber being added to a ConvertKit form, since that’s the only action that seems to add a brand new subscriber to convertkit. But should I be doing something else?
I attached a screenshot of what I see, and can’t find “trigger event”. Thanks in advance for your help! I really appreciate it.
+6- Zapier Staff
- 6597 replies
Hi there
Could you please let me know what ClickUp trigger you’re using? Additionally, could you please reconnect your ClickUp account here: https://zapier.com/app/connections and after that please go back to the ClickUp trigger and test the trigger again.
I'll be keeping an eye out for your response!
+11- Community Manager
- 7906 replies
- Answer
Hi
The solution was to set the custom fields to required (in ClickUp) so that they would be filled out and that got the fields coming through in a new test record. That said, the name of the fields and values they contain came through in separate fields and so the wrong fields were selected. I’ll share the details from the Support team’s latest suggestion which helped to get the correct fields selected in case it’s helpful to others in the Community running into similar issues:
Can you try these values instead?
(view larger)
(view larger)
(view larger)
If you run into any further issues at all please do reach back out in the Community or to our Support team again in future and we’ll be happy to help.
In the meantime, happy Zapping! ⚡
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