Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

How do I automate the refund process in Zendesk and Stripe with no-code tools using Zapier?

  • May 30, 2024
  • 1 reply
  • 94 views
G

I want to automate refund process for user who interact with Zendesk answerbot. Currently tickets are created and agent manually refunds and cancels the subscription on stripe 

 

Flow I want:

  1. User selects refund option on Zendesk
  2. Provides email id and reason for refund
  3. The refund is released to the user on Stripe and subscription is canceled and a reply is sent to user on zendesk answerbot
  4. saying the refund has been done and all the billing details.
  5. Create an entry in the google sheet with email id, reason for refund and amount refunded

I want do this with no-code

Did this topic help you find an answer to your question?
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6594 replies
  • June 19, 2024

Hi there @Gustinas Morkus,

Welcome to the Community! 🎉

I’m sorry for the delayed reply here.

Here is how I see the Zap for the workflow that you have in mind:

  1. Trigger: Zendesk - New Ticket or New Ticket in View
  2. Action: Stripe - Find User
  3. Action: Stripe - Cancel Subscription
  4. Action: Zendesk - Update Ticket
  5. Action: Google Sheets - Create Spreadsheet Row

Please note that this is only a rough estimate of the Zap setup. If you want to simplify this workflow, I’d recommend reaching out to one of our Zapier Experts here: https://zapier.com/experts

Hopefully, this helps!

Terms & Conditions