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Best answer

How to sync status updates between Shortcut and Hubspot using Zapier?

Z

Hey all,

I’m looking to connect my Shortcut (dev team) and Hubspot (support team) to make it so changes in Shortcut Status will inform a field on Hubspot. Basically, I’d like to make it so when a Shortcut Status is updated, it updates a field in Hubspot to keep Support and Development in sync. I can’t use Shortcut as a trigger, just as a status check. So here’s what I have so far:

 

Every hour a Zap triggers that searches Hubspot for tickets with a connected Shortcut story. It then looks at that shortcut story to grab the status, and it injects the status from Shortcut into a field in Hubspot. However, I can only get it to run once and then it just stops running. And it will just choose the oldest ticket to run on, so it just constantly does the same thing.

I’ve tried using a loop to see if I can get it to run more than once, but I’m not getting to where I want it. Any ideas on how to help with this?

Best answer by Troy TessaloneBest answer by Troy Tessalone

@zbugs 

Actually, try using webhooks in Shortcut: https://help.shortcut.com/hc/en-us/articles/360036175111-Send-Shortcut-activity-via-Zapier-to-other-Apps

 

Zap trigger: Webhook - Catch Hook

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5 replies

Troy Tessalone
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Hi @zbugs 

You would likely have to use the HubSpot API to return multiple results from HubSpot: https://developers.hubspot.com/docs/api/overview

 

Try one of these advanced actions for HubSpot Zap app:

  • Custom Action
  • API Request

 

Then you can use the Looping app to iterate: https://zapier.com/apps/looping/help

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31377 replies
  • Answer
  • February 28, 2024

@zbugs 

Actually, try using webhooks in Shortcut: https://help.shortcut.com/hc/en-us/articles/360036175111-Send-Shortcut-activity-via-Zapier-to-other-Apps

 

Zap trigger: Webhook - Catch Hook

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Z
1 person likes this
  • Z
    zbugs
Z
  • zbugs
  • Author
  • New
  • 2 replies
  • February 28, 2024

I will definitely take a look and see if I can get that working!

Z
  • zbugs
  • Author
  • New
  • 2 replies
  • February 28, 2024

Thank you, Troy, this worked perfectly!

ken.a
1 person likes this
  • ken.a
    ken.a
ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6528 replies
  • February 29, 2024

That’s awesome @zbugs! Big thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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