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Best answer

How do I retrieve the Autotask ticket number to update monday.com?

S

I have boards in monday.com that users use to submit requests. 

I have zaps that take that info and create a ticket in Autotask. Once the ticket is created, how can I retrieve the ticket number from Autotask to update monday.com?

Best answer by Troy TessaloneBest answer by Troy Tessalone

Hi @SergeAdam 

Good question.

The Autotask Zap step should return a Ticket ID.

Then you can use this Zap action: Monday - Change Multiple Columns Value

 

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3 replies

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31398 replies
  • Answer
  • October 19, 2023

Hi @SergeAdam 

Good question.

The Autotask Zap step should return a Ticket ID.

Then you can use this Zap action: Monday - Change Multiple Columns Value

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ken.a
1 person likes this
  • ken.a
    ken.a
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  • SergeAdamBeginner
  • Author
  • Beginner
  • 1 reply
  • October 19, 2023

Thank you sir. That works.

 

ken.a
1 person likes this
  • ken.a
    ken.a
ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6531 replies
  • October 20, 2023

That’s great news @SergeAdam! Big thanks to Troy for lending a hand here!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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