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Best answer

How to post Jira comments as Chatter post in Salesforce?

  • October 18, 2022
  • 4 replies
  • 252 views
R

Hi,

I need to post Jira issue comments as Chatter posts in Salesforce.

I’m using Jira Software Cloud.

To do that I created a new zap that triggers when a Jira issue is updated, but I can’t find the comment as a field within the list provided.

Is there a way to capture a new Jira comment to post it as a Chatter post?

 

 

Thank you!

Best answer by christina.d

Hey there, @Rodrigo! Thanks for reaching out and I’m sorry to hear you’re running into this. 

I did some digging and it looks like comments aren’t an available field for the “Updated Issue” Jira trigger. 😔

This appears to be a known bug that I added you as an impacted user to. This will ensure you’re emailed once a fix is in place - we’ll also be sure to keep the thread updated as well! 

Sorry to not have better news for ya here but appreciate you flagging this here in community!

View original
Did this topic help you find an answer to your question?

4 replies

Troy Tessalone
Forum|alt.badge.img+14

Hi @Rodrigo 

Good question.

Try using the Chatter app: https://zapier.com/apps/chatter/integrations#triggers-and-actions

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
chanelle
Forum|alt.badge.img+8
  • chanelleZapier Staff
  • Zapier Staff
  • 628 replies
  • October 21, 2022

Hey @Rodrigo! Were you able to test out Chatter? Any questions?

christina.d
Forum|alt.badge.img+9
  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • Answer
  • November 15, 2022

Hey there, @Rodrigo! Thanks for reaching out and I’m sorry to hear you’re running into this. 

I did some digging and it looks like comments aren’t an available field for the “Updated Issue” Jira trigger. 😔

This appears to be a known bug that I added you as an impacted user to. This will ensure you’re emailed once a fix is in place - we’ll also be sure to keep the thread updated as well! 

Sorry to not have better news for ya here but appreciate you flagging this here in community!

P
  • Paul ADBeginner
  • Beginner
  • 4 replies
  • November 30, 2023

HI @christina.d - is this this a known bug?

I can’t seem to find a way to sync chatter from a Salesforce case to a Jira bug comments or vice versa. 

Reply


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