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Best answer

Zendesk Ticket update Trigger

  • August 29, 2022
  • 1 reply
  • 430 views
K

Hello,

I seem to be stuck. Is there a workaround for when a Zendesk ticket has been updated? I am trying to update a row in google sheets based on changes in a Zendesk ticket.

 

From what I can see the updated fields aren’t available for entry when the trigger for New Action on Ticket is selected. Please help.

 

Thank you,

Ken

Best answer by EJR

Hey @kealyc,

Welcome to the Zapier Community! Happy to help here.

I found a similar topic with a solution/workaround from this community thread: 

Please let me know if the solution/workaround from that community post works for your use-case. 

Also, please note that there’s an existing feature request for New Updated Ticket trigger in Zendesk so I have added your email to the list of interested users for this new feature, and alerted our team in charge of this integration, so that they can review this feature request further.

While I can't provide an ETA for when this new feature might be implemented, we will reach out to you via email once it is. 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

EJR
Forum|alt.badge.img+3
  • EJRZapier Staff
  • Zapier Staff
  • Answer
  • August 30, 2022

Hey @kealyc,

Welcome to the Zapier Community! Happy to help here.

I found a similar topic with a solution/workaround from this community thread: 

Please let me know if the solution/workaround from that community post works for your use-case. 

Also, please note that there’s an existing feature request for New Updated Ticket trigger in Zendesk so I have added your email to the list of interested users for this new feature, and alerted our team in charge of this integration, so that they can review this feature request further.

While I can't provide an ETA for when this new feature might be implemented, we will reach out to you via email once it is. 

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