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Best answer

Salesforce Login Issue "API Only User"

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Hi,

Currently, We are planning to Integrate Zapier with Salesforce instance. But, User Account provided for Salesforce through Okta SSO (Okta User name & Password) and all the users in Salesforce account have “API Only User” Enabled in profile level. So, We are unable to login the Salesforce Application in Zapier. Is there any way or workaround for this issue ? 

Best answer by andywingrave

Hey - Have you spoken with your Salesforce admin about this? I’ve been working with Zapier and Salesforce for a while - And I do remember seeing this once or twice - But I think it was my Sales Ops contact that solved it not Zapier. 

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3 replies

andywingrave
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  • andywingraveZapier Expert
  • Zapier Expert
  • 854 replies
  • Answer
  • July 31, 2020

Hey - Have you spoken with your Salesforce admin about this? I’ve been working with Zapier and Salesforce for a while - And I do remember seeing this once or twice - But I think it was my Sales Ops contact that solved it not Zapier. 

Liz_Roberts
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2 people like this
  • Liz_Roberts
    Liz_Roberts
  • B
    Barath Vignesh
Liz_Roberts
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  • Liz_RobertsZapier Staff
  • Zapier Staff
  • 1366 replies
  • July 31, 2020

Thanks @andywingrave! 

Hi @Barath Vignesh - echoing Andy’s suggestion to touch base with your SFDC admin on this as it is not currently possible via the Zapier side. That being said, happy to add a feature request for this functionality on your behalf!

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P
2 people like this
  • B
    Barath Vignesh
  • P
    pschultz
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@andywingrave Thanks for your response related to this issue. I am working with our Salesforce admin team to sort out.

@Liz_Roberts Well, thank you, that would be very helpful.

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