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Question

Ability to filter out specific field changes in Zap using WebHooks for Jira Service Management

  • July 28, 2023
  • 1 reply
  • 151 views
Ulicorn

I’m trying to create a Zap that only sends out a Slack message to a team when a particular custom field is updated.

I have created the WebHook and am able to see lots of information, but no matter what I try, I am still getting messages sent out even if my required field hasn’t been updated.

I’ve used the filtering tool to specify what each field should contain, but if a comment is added and the field in question hasn’t changed but matches the field in the filtering items, we still get a notification sent out. Is there a way that I can stop this happening?

Thanks in advance ☺️

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1 reply

Ulicorn
  • UlicornBeginner
  • Author
  • Beginner
  • 1 reply
  • August 2, 2023

I’ve actually solved this myself using WebHooks for issues being updated and then filtering this using the change value data from the WebHook.

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