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Question

Instagram Pro Account not listed in 'Use' field after connecting

  • June 19, 2024
  • 1 reply
  • 7 views

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This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Facebook account: xxxxxxxx@xxxx.com

Question 1 (most important). I can connect my Instagram professional account on the Zapier site, but it doesn't show up in the 'instagram account to use' field. My Instagram and Facebook accounts are well connected as well.
- Do I need to transfer the ownership of the Facebook page to another Facebook account?
- Should I try contacting Facebook directly with a suggestion for an update?

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1 reply

ken.a
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  • Zapier Staff
  • 6556 replies
  • June 19, 2024

Hi there @enoch,

Before we dig deeper into this, could you please confirm if you have the correct permissions on Facebook?

You can access these permissions here: https://www.facebook.com/settings?tab=business_tools&ref=settings
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I'll be keeping an eye out for your response!


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