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  • How do I change the same custom status in ClickUp when a ticket changes statuses in Zendesk?
Question

How do I change the same custom status in ClickUp when a ticket changes statuses in Zendesk?

A

I am trying to automate ticket statuses between Zendesk and clickup.

I’ve already linked my accounts and everything is working great as far as creating tickets in zendesk when tickets are created in Zendesk. I have custom statuses in both zendesk and clickup. What I’d like to happen is when a ticket changes statuses in zendesk, to change to that same custom status in clickup.

 

Any help on this topic is greatly appreciated! 

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2 replies

Troy Tessalone
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Hi @Abdalah 

Good question.

Sounds like you need to use a Lookup Table:

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 7779 replies
  • January 6, 2023

Hey @Abdalah, how are you getting on with this? Were you able to set up a lookup table to help match up the custom statuses between Zendesk and Clickup?

I’m not sure how familiar you are with lookup tables. So I thought I’d to share some additional articles and guides that talk about how to use lookup tables which you may find helpful:


Hope that helps. If you run into any issues or questions along the way just let us know! 

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