Failed to create a transcription in OpenAI from Zoom recording: The app returned "invalid_request_error"

Hi @Shane_M 

Good question.

Can you post screenshots that show us context about which Zap trigger and Zap action you are using?

Just got the same outcome on my own (paid) account, & logged a support ticket with Zapier. Hoping it’s a relatively simple thing to resolve, or possibly just a glitch in the matrix for openai. 

Hi there @Shane_M and @WebLeads! 👋 

Can I just check what file size and type the recordings are? Currently there’s a file limit of 25MB for audio and video files and it only accepts certain types of files:


Just wondering if the errors you’re both running into might be related to the file size/type limits. Do you think that could be the case here or are you seeing errors for recordings in supported file types that are under 25MB?

Looking forward to hearing from you both on this!

Yes it’s 1.1MB and mp4

Should I be using a different property? Not the video download URL?


Here are all the properties i have:

uuid

z86xfWTxTpGlEtSEAaI9Ow==

id

z86xfWTxTpGlEtSEAaI9Ow==

account_id

XQSSD3QsTQm7BDhT9iz3Hg

host_id

p3cf2qNFQK6KU9s4Ksy5sA

topic

My Meeting

type

2

start_time

2023-08-20T18:34:43Z

timezone

America/Los_Angeles

duration

0

total_size

1422784

recording_count

2

share_url

https://us02web.zoom.us/rec/share/YI_9lyVQ9V1UrbI91okjw6Kv0x7LWuDegtdJWvYS9VqWqNh3MnOqjDWFNoRkUcsD.C15zA3D-pj2VykOk

recording_files

1

id

64d158fd-49e4-485c-97f8-a1f499fd61db

meeting_id

z86xfWTxTpGlEtSEAaI9Ow==

recording_start

2023-08-20T18:34:59Z

recording_end

2023-08-20T18:35:18Z

file_type

MP4

file_extension

MP4

file_size

1130752

play_url

https://us02web.zoom.us/rec/play/NtW6TkGykM0mcPmdDB__AWkB3aWSbrbv4hlT04hd6uLHOvooakzNODn9heSuzpx5CRCq1-UuBhsaJ9Fm.cFxoWkof0oBd_WS_

download_url

https://us02web.zoom.us/rec/download/NtW6TkGykM0mcPmdDB__AWkB3aWSbrbv4hlT04hd6uLHOvooakzNODn9heSuzpx5CRCq1-UuBhsaJ9Fm.cFxoWkof0oBd_WS_

status

completed

recording_type

shared_screen_with_speaker_view

2

id

ce79c2d2-3980-4f80-8ef8-a1e84c4708eb

meeting_id

z86xfWTxTpGlEtSEAaI9Ow==

recording_start

2023-08-20T18:34:59Z

recording_end

2023-08-20T18:35:18Z

file_type

M4A

file_extension

M4A

file_size

292032

play_url

https://us02web.zoom.us/rec/play/jrSh7Tj9-vw6zu1OQFrxJLHC1joO7j-GnUiXFGoGyCa4YhWWB_KEZYUQIztlyhpZ6iCM8dAgRM3UUMRo.K_GNhZZu7vfKBih1

download_url

https://us02web.zoom.us/rec/download/jrSh7Tj9-vw6zu1OQFrxJLHC1joO7j-GnUiXFGoGyCa4YhWWB_KEZYUQIztlyhpZ6iCM8dAgRM3UUMRo.K_GNhZZu7vfKBih1

status

completed

recording_type

audio_only

recording_play_passcode

6-zaJg_hBe6yuUfqHScvrKpweaE6zOQ-

timeline_download_urls

chat_download_urls

cc_download_urls

audio_play_urls

1

https://us02web.zoom.us/rec/play/jrSh7Tj9-vw6zu1OQFrxJLHC1joO7j-GnUiXFGoGyCa4YhWWB_KEZYUQIztlyhpZ6iCM8dAgRM3UUMRo.K_GNhZZu7vfKBih1

video_play_urls

1

https://us02web.zoom.us/rec/play/NtW6TkGykM0mcPmdDB__AWkB3aWSbrbv4hlT04hd6uLHOvooakzNODn9heSuzpx5CRCq1-UuBhsaJ9Fm.cFxoWkof0oBd_WS_

chat_play_urls

audio_dl_urls

1

https://us02web.zoom.us/rec/download/jrSh7Tj9-vw6zu1OQFrxJLHC1joO7j-GnUiXFGoGyCa4YhWWB_KEZYUQIztlyhpZ6iCM8dAgRM3UUMRo.K_GNhZZu7vfKBih1

video_dl_urls

1

https://us02web.zoom.us/rec/download/NtW6TkGykM0mcPmdDB__AWkB3aWSbrbv4hlT04hd6uLHOvooakzNODn9heSuzpx5CRCq1-UuBhsaJ9Fm.cFxoWkof0oBd_WS_

trans_dl_urls

trans_play_urls

In that case @Shane_M, I think it would be best to reach out to our Support team to investigate this further. They’ll be able to dig into the logs for your Zap to better determine what’s causing that error. Please do report back here to let us know how you get on, keen to ensure you’re set! 🙂

@Shane_M and @WebLeads 

For Zoom...

I am having trouble downloading a recording from the New Recording trigger

To receive a URL that will allow you to download files from the New Recording trigger, follow these steps:

1. Go to zoom.us/profile/setting?tab=recording.
2. Make sure “Only authenticated users can view cloud recordings” is set to OFF.
3. Make sure “Require password to access shared cloud recordings” is set to OFF.

At this time, the New Recording trigger is only able to provide accessible download URLs when those two settings are set to Off.

If you need to have one or both of those settings set to On, but would still like to download files from the New Recording trigger, please contact our support team, and we can file a feature request on your behalf.