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Best answer

ServiceNow Trigger for Updates is missing

J

The ServiceNow app has a trigger for New Record, but no trigger for updates.  Does anyone know how do we do this with Zapier and ServiceNow?

Best answer by chanelleBest answer by chanelle

Hi @Jim Case! We received word from the developers that this has been included in version 1.1.0! Let us know if you have any questions. 👍

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    2 replies

    SamB
    Community Manager
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    • SamBCommunity Manager
    • Community Manager
    • 7859 replies
    • March 15, 2023

    Hi there, @Jim Case. 👋

    You’re quite right! The ServiceNow app is currently only able to trigger on new records, not updated ones. I found a feature request for the ability to trigger on updated records in ServiceNow though so I’ve submitted your vote for that trigger to be added. Can’t give any estimate as to when it would be added but we’ll definitely email you as soon as it is!

    In the meantime, I’m wondering if it’s possible to set up a Business Rule in ServiceNow that would allow you to send a webhook with information about the updated record to a Zap that uses a Catch Hook trigger. I’ve not tested this workaround out myself but judging by this post on the ServiceNow community it seems like it may be possible. 🤞

    If you do manage to get that working please let us know! 

    chanelle
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    • chanelleZapier Staff
    • Zapier Staff
    • 628 replies
    • Answer
    • May 4, 2023

    Hi @Jim Case! We received word from the developers that this has been included in version 1.1.0! Let us know if you have any questions. 👍

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