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Best answer

Unnecessary trigger of Customer Update in QuickBooks Online Zapier app

W
Forum|alt.badge.img

Hello Community,

Hope all are doing good!

I have a strange situation. Whenever a new customer is being added at QBO then Update Customer Event is being triggered at Zapier which is wrong. Update Customer Event should be triggered only when any update happens into an existing customer but adding a new customer is wrongly triggering Update Customer event too.

 

Anyone has some suggestion about this, please?

 

Thanks

Best answer by ken.a

Hi @WilCompute,

My hunch here is that you may be running into a Zap loop here. Here’s an help article talking about about Zap loops:https://zapier.com/help/troubleshoot/behavior/zap-is-stuck-in-a-loop

Additionally, is there any Zaps that might be causing this Zap loop (similar Zaps using similar steps). If so, could you please send a screenshot of that as well?

Thanks! 😊

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5 replies

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6519 replies
  • April 5, 2023

Hey there @WilCompute,

Before we dig deeper into this, please share a detailed screenshot with how your Zap is configured.

Thanks! 😊

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  • WilComputeBeginner
  • Author
  • Beginner
  • 13 replies
  • April 5, 2023

@ken.a Thanks for your quick reply.
Here is the detailed ss
in first Screenshot it is a Zap by which one new customer is being added into QBO. When the new customer is being added into the QBs it is triggering the Zap mentioned in second ss which should not be triggered as by first ss a new customer is being added not an old customer is being updated.

 


If you need more details, please let me know.

Thanks

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6519 replies
  • Answer
  • April 5, 2023

Hi @WilCompute,

My hunch here is that you may be running into a Zap loop here. Here’s an help article talking about about Zap loops:https://zapier.com/help/troubleshoot/behavior/zap-is-stuck-in-a-loop

Additionally, is there any Zaps that might be causing this Zap loop (similar Zaps using similar steps). If so, could you please send a screenshot of that as well?

Thanks! 😊

W
Forum|alt.badge.img
  • WilComputeBeginner
  • Author
  • Beginner
  • 13 replies
  • April 10, 2023

Hi @ken.a ,

Thanks for your elaborative information.

It helped me somehow.

Thanks

ken.a
1 person likes this
  • ken.a
    ken.a
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6519 replies
  • April 10, 2023

Hi @WilCompute,

It's no problem at all, happy to help!

I'm glad that I was able to provide some clarity on what's happening with your Zap. If you have any more questions, feel free to post them in the Community. We’re always happy to help! 😊

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