Hi,
I have set up the following flow. Where every new response should add a row in MS Excel. And only after that, there is an Action step to put only a few in another Excel file. And everything works while testing. But somehow there are no rows added in Excel. There is no history found in the Zap. And yes, the Zap was turned on :-).
I’m already missing 30+ results in Excel now. Any idea what is happening? What can I do?
Best answer by Troy Tessalone
Make sure to check the available help articles: https://zapier.com/apps/surveymonkey/help
Otherwise, might be best to open a ticket with Zapier Support: https://zapier.com/app/get-help
+14Hi
The "New Response Notification with Answers" trigger will require you to have any Annual paid plan with Survey Monkey.
This includes the Standard Annual, Advantage and Premier plan, which are all annual subscription plans that Survey Monkey offer.
This information can be found here: https://help.surveymonkey.com/articles/en_US/kb/SurveyMonkey-Partner-Integrations-Changes
The only paid plan that doesn't work with Zapier integrations is their Standard Monthly plan, which is their only monthly subscription plan.
Thanks again for your quick reply, we do have a paid yearly plan. And I think otherwise, the test wouldn’t work either right?
+14Hi
FYI: Zaps only work when turned ON for new data going forward.
+14Has there been new entries submitted since the Zap was turned ON?
+14Make sure to check the available help articles: https://zapier.com/apps/surveymonkey/help
Otherwise, might be best to open a ticket with Zapier Support: https://zapier.com/app/get-help
Thanks for this answer. Just wanted to give a short update:
The Zapier Support pointed me to the issue that Surveymonkey updated something on their side, that’s why the collector_id was not linked anymore. It’s now working like it should be!
Thanks again.
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