I can’t seem to find any answers in the community so here’s my question. How do I setup a trigger for when a ticket is created in Intercom? So we’ll have a conversation with a customer and then convert the conversation to a ticket. Creating the ticket would then create a database item in Notion but I can’t figure out how to create this trigger for Intercom.
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Hi
You may have to use Intercom Webhooks: https://developers.intercom.com/docs/webhooks/setting-up-webhooks/
Zap Trigger: Webhook - Catch Hook
Troy Tessalone wrote:
Hi
You may have to use Intercom Webhooks: https://developers.intercom.com/docs/webhooks/setting-up-webhooks/
Zap Trigger: Webhook - Catch Hook
I can’t find a topic referring to tickets within the webhook options of intercom ;(
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Troy Tessalone wrote:
I did see that but I can’t find them when looking for a topic. Maybe I’m overlooking something.
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