I get the above message any time I try to send data from a google sheet into Zoho Recruit as a new record. The google sheet trigger test work and so did the filter test. When I test the Zoho Recruit action it fails. Any idea why this may be?
Best answer by SamB
View original
+14
Hi
Unfortunately that error message isn’t very helpful for troubleshooting (obviously).
You may have to try process of elimination to isolate the field that is causing the issue.
Might have to do with formatting for a specific field.
Otherwise, I suggest opening a ticket with Zapier Support here: https://zapier.com/app/get-help
+5
+11
Just wanted to follow up here as spotted that
In the logs they were seeing a message about "duplicate data". So the Zap was attempting create a record for a candidate that already existed in Zoho Recruit and that caused it to error.
It was suggested that to prevent this error going forward, the Create Record action should be replaced with Search Record step which has an option to create a record if none is found:
If you’re also running into a “The app returned Error with no further details” error but are already using a search step to prevent duplicate records from being added, please contact our Support Team. They will be able to dig into the logs for your Zap to confirm the cause of the error. The best way to reach them is using the Get Help form.
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