Question

ZenDesk User Update Trigger - Anyway

  • 27 August 2023
  • 3 replies
  • 24 views

Hi, I'd like to create a trigger if a User is updated in Zendesk not just new - Any ideas? 

I’m looking to sync changes from my Zendesk user to Postgres - Working fine on new users but want to just sync changes.

 

Thanks


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3 replies

Userlevel 7
Badge +14

Hi @PaulKERB 

Good question.

Look into using Zendesk Webhooks: https://developer.zendesk.com/documentation/webhooks/creating-and-monitoring-webhooks/

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in Zendesk.

 

Thanks. Unfortunately you can’t change the webhook payload and it only contains a subset of the record - so I don’t get all the fields.

 

paul

Userlevel 7
Badge +14

@PaulKERB 

Perhaps try adding an action step to find the User to see if that returns the desired fields.