ZenDesk User Update Trigger - Anyway

  • 27 August 2023
  • 3 replies

Hi, I'd like to create a trigger if a User is updated in Zendesk not just new - Any ideas? 

I’m looking to sync changes from my Zendesk user to Postgres - Working fine on new users but want to just sync changes.



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3 replies

Userlevel 7
Badge +14

Hi @PaulKERB 

Good question.

Look into using Zendesk Webhooks:

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in Zendesk.


Thanks. Unfortunately you can’t change the webhook payload and it only contains a subset of the record - so I don’t get all the fields.



Userlevel 7
Badge +14


Perhaps try adding an action step to find the User to see if that returns the desired fields.