Hi community!
I have a concern when I`m trying to connect Zendesk tickets updates to the Google Sheet. The Idea is next:
1. Ticket updating with new tags, by filling of ticket custom fields with specific values (let`s say field “Type of request ” and the value is “Sales”)
2. After ticket gets updated, I need Zapier to create a new row in the Google Sheet with the column “Type of request ” filled with the value “Sales”. Also, other custom fields of the ticket form should be transferred in the GSheet in the same way.
What I`m concerned about, is how to track the moment, when the ticket receiving a new tag or get field updated, which triggers the automation, and after it send the exact data to be added in the row of spreadsheet
Thanx in advance!
Question
Zendesk ticket data transfer to Google Sheet
- Beginner
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Orchestrator & Solution Partner
Hi
For us to have more context, post screenshots with how your Zap steps are outlined and configured along with a specific example to help clarify the issue you are having.
- Beginner
Hi
Here is the Zap step I came to, but I do not know if it is a correct vector I`m moving along
Here is the Idea:
1. When one specific ticket field (red field) gets one of three values (A, B, C), Zap should create a row in the spreadsheet A, B or C, depending on red field value
2. This created row should contain values in columns which are the values of the ticket custom fields (blue fields)
I have made a few tests but it drops values really randomly. Some fields are empty, ignoring the fact that I have filled them in Zendesk
+14- Zapier Orchestrator & Solution Partner
We would need to see screenshots wit how your Zap Path filter steps are configured along with your GSheet steps.
+6- Zapier Staff
Hi
I’ll be quoting the response of Troy here since we’d need to know the setup of your Zap configuration so that we have the full context to help further.
We would need to see screenshots wit how your Zap Path filter steps are configured along with your GSheet steps.
Additionally, it looks like your screenshot didn’t come through:
I'll be keeping an eye out for your response!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.