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  • Zendesk “authentication failed: Unable to get a value when looking for "meta". Is it empty or missing?” error
Best answer

Zendesk “authentication failed: Unable to get a value when looking for "meta". Is it empty or missing?” error

  • 5 October 2021
  • 2 replies
  • 279 views
A
  • Anonymous
  • 0 replies

When trying to reconnect an App (Zendesk) I get this error:

 

We hit an error adding your new account

authentication failed: Unable to get a value when looking for "meta". Is it empty or missing?

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information
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Best answer by Anonymous 5 October 2021, 07:33

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

A

found the answer. Just had to use the correct email address. Now to work out how to delete this post

SamB
Rank
Userlevel 7
Badge +11

Hey @josh a, welcome to the Community! 


Thanks for letting us know how you solved this error. No need to delete the post as it may be helpful to others who might run into the same issue in future! :)

 

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