Question

Zaps turning off by themselves

  • 26 October 2021
  • 1 reply
  • 32 views

Userlevel 1

I have 6 simple zaps active and they randomely get turned off by themselves. I want to know why this is happening.

We pay for the Team plan, and payment has not been delayed.

Zap structure is quite simple.
1. New or Updated Spreadsheet Row (Team Drive) in Google Sheets
  -> I have 6 separate sheets
2. Send Channel Message in Slack
  -> one same channel

 


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1 reply

Userlevel 7
Badge +14

Hi @chika.o 

Check out this help article: https://zapier.com/help/manage/organize/manage-your-zaps#understand-zap-statuses

  • OFF: Zaps that are turned off do not actively check for new data or perform actions. Zapier automatically turns your Zaps off for you in three situations:
    • You lose access to a paid feature the Zap uses (e.g., multi-step Zaps or premium apps) due to a trial expiration or plan downgrade.
    • Multiple errors occur each time the Zap tries to run. An email notification will be sent if a Zap is turned off due to errors.
    • You make a change to a trigger or action of the Zap. You will need to turn the Zap back on once you are done editing it.

 

Other things to troubleshoot:

  1. Check your Zap Change History by clicking the ( i ) icon on the Zap
  2. Check your app connections: https://zapier.com/app/connections
  3. Check the GSheet help docs: https://zapier.com/apps/google-sheets/help
  4. Check the Slack help docs: https://zapier.com/apps/slack/help

 

You can open a ticket with Zapier Support: https://zapier.com/app/get-help