Question

zappier cannot resolve an issue as per their TAT which is mention in their auto reply email

  • 17 November 2023
  • 3 replies
  • 17 views

i have downgraded my plan and system deducted full year amount in addition been downgraded, i have been chasing you for more than a week to resolve my issue and yet nothing happens furthermore, the moment i submit the request i got an email which states that i will get i response back within 24 hrs and nothing happens. 

 

 


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3 replies

Userlevel 7
Badge +14

Hi @Samahi 

Billing issues must be handled by Zapier Support: https://zapier.com/app/get-help

Zapier Customer Service expectations: https://zapier.com/l/support

*These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees. Actual response times may vary depending on volume and request complexity

Thanks for your kind reply, but it took long time and its not good for zapier reputation to ignore their customers when it comes resolving customer issues related to financial decisions.

Userlevel 7
Badge +11

Hello @Samahi, welcome to the Community! 👋

The Billing and Accounts team are usually fairly quick to respond but they’re experiencing higher volumes of inquiries at the moment which is causing some delays unfortunately.

I noticed that you’ve also been cross-posting the same message in other Community member’s topics. I can totally understand your frustration but such actions will not ensure that you get a response from the Billing and Accounts team any quicker and, are in violation of the Community Code of Conduct

Really sorry about the delays in getting a response to your refund request, someone from the Billing and Accounts team will get back to you as soon as possible. Thanks for your patience in the meantime.